Your Questions, Answered

  • Yes, we will have a discovery set option for each collection we release. If you navigate to the shop - collections tab, you will find an option for a discovery set.

  • We currently only ship within the UK, however, if you reach out to us expressing your interest we can make sure to keep you on the priority list for international shipping once available.

  • ADELUNE isn’t just another perfume brand — we’re a London-based atelier-style fragrance house focused on premium, one-of-a-kind scents that feel personal and unforgettable. Each perfume is curated and crafted by artisans, designed to be more than a smell — it’s an experience you remember long after you’ve left the room. We also offer a tailored scent creation service for customers who want a fragrance truly unique to them, turning a dream scent into reality rather than forcing you into off-the-shelf options.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • 1. Right to cancel (unopened items)

    Under the UK Consumer Contracts Regulations, you may cancel your order within 14 days of delivery, provided the item is:

    • Unopened

    • Unused

    • In original, resaleable packaging

    You must notify us within 14 days of delivery, then return the item within a further 14 days.

    2. Opened fragrances

    For hygiene and health reasons, opened or used fragrance products cannot be returned or refunded, unless faulty.
    This includes broken seals, opened packaging, or sprayed bottles.

    This is standard practice within the fragrance industry.

    3. Faulty or incorrect items

    If your item is faulty, damaged, or incorrect, contact us within 48 hours of delivery with your order number and photos where possible.
    We will offer a replacement or full refund, including return postage where applicable.

    Your statutory rights are not affected.

    4. Refunds

    • Approved refunds are processed within 5–10 business days of receiving the return

    • Refunds are issued to the original payment method

    • Original shipping costs are non-refundable unless the item is faulty

    Payment providers may take additional time to display the refund.

    5. Return shipping

    • Customers cover return shipping for non-faulty returns

    • We recommend tracked postage

    • We are not responsible for items lost in return transit

    6. Non-returnable items

    • Opened or used fragrances

    • Sale items (unless faulty)

    • Gift cards (if applicable)

    7. Contact

    To request a return, contact us via the details on our website and include your order number.

  • 1. Who we are

    Adelune Perfume
    Website: https://adeluneperfume.co.uk
    We are the data controller for the purposes of UK GDPR.

    2. What data we collect

    We collect the following personal data:

    • Identity data: name, billing and delivery address

    • Contact data: email address, phone number

    • Transaction data: order details, payment confirmations (no card details stored by us)

    • Technical data: IP address, browser type, device information

    • Marketing data: newsletter preferences and engagement

    3. How we collect data

    • When you place an order

    • When you sign up to our newsletter

    • When you browse our website (cookies and tracking technologies)

    4. How we use your data

    We use your data to:

    • Process and fulfil orders

    • Take payments and prevent fraud

    • Communicate order updates

    • Send marketing emails (if you opt in)

    • Improve website performance and advertising effectiveness

    Legal bases under UK GDPR:

    • Contract performance

    • Legal obligation

    • Legitimate interests

    • Consent (marketing)

    5. Payments

    Payments are processed securely by third parties including:

    • PayPal

    • Card payment providers

    • Klarna

    • Clearpay

    We do not store or process your full payment details.

    6. Marketing communications

    If you subscribe to our newsletter, we may send promotional emails.
    You can unsubscribe at any time using the link in our emails.

    7. Analytics & advertising

    We use (or plan to use):

    • Google Analytics

    • TikTok Ads

    These services may use cookies or similar technologies to track usage and ad performance.

    8. Cookies

    Our website uses cookies to:

    • Ensure basic functionality

    • Analyse traffic

    • Support advertising efforts

    You can manage cookies through your browser settings.

    9. Data sharing

    We only share your data with:

    • Payment processors

    • Delivery partners

    • Email marketing platforms

    • Analytics and advertising providers

    All third parties are required to handle data in compliance with UK GDPR.

    10. Data retention

    We retain personal data only as long as necessary for:

    • Legal and accounting obligations

    • Business operations

    • Marketing purposes (until you unsubscribe)

    11. Your rights

    You have the right to:

    • Access your data

    • Correct inaccurate data

    • Request deletion

    • Object to processing

    • Withdraw consent

    To exercise these rights, contact us via the website.

    12. Changes

    We may update this policy from time to time. The latest version will always be published on our website.